Most products supplied by Nethans Cash handling systems are automatically covered by our 12 months swap out warranty from date of purchase. In the event of a fault occurring within the first 12 months please advise us by telephone or email and we will endeavour to resolve the problem. If we cannot resolve the problem we will despatch a replacement machine and instruct our courier to collect the faulty item at the same time. This warranty is in addition to your statutory rights and is provided to minimise any inconvenience to you. If we discover that a fault has been caused by misuse or use contrary to the advice given at the time of sale then we do reserve the right to make a charge for repairs and delivery/collection of the faulty machine. In certain circumstances we may offer a refund instead of repair , refunds are for the cost of goods only and will not include our delivery costs.
Please note that Fluorescent tubes in Counterfeit Banknote Detectors are excluded from our 12 months warranty.
If a fault is reported and we arrange a swap out of the faulty machine please ensure that the item to be returned is well packaged and available for collection. If the courier has to make a return visit to collect an item which was not made available then we reserve the right to make a charge for this.